Refund Policy

This Refund Policy outlines the terms and conditions for refunds on purchases made through the WVL Carnival Licensing platform ("the Service"). Our goal is to ensure a fair and transparent process for all our users. This policy applies to all purchases made in United States Dollars (USD).

1. General Policy

Payments made for license application fees and approved licenses are generally non-refundable except under the specific conditions outlined in this policy. We treat license fees as payments for services rendered, which include the administrative and processing work involved in reviewing and issuing a license.

2. Eligibility for a Refund

You may be eligible for a refund under the following circumstances:

  • Erroneous or Duplicate Transaction: If you were charged multiple times for the same application due to a technical error on our platform, you are eligible for a full refund of the duplicate charge(s).
  • Application Cancellation: If you choose to withdraw your license application within 48 hours of submission AND before it has been moved to the "Under Review" status by our administrators, you may request a full refund of the application fee.
  • Event Cancellation by WVL Carnival Licensing: In the unlikely event that a sanctioned event category is canceled by us, any directly related and paid license fees for that category will be fully refunded.

3. Non-Refundable Circumstances

A refund will not be issued under the following circumstances:

  • Once a license application has been reviewed or approved by our administrators.
  • If your application is rejected based on our standard review criteria. The application fee covers the cost of this review process.
  • If you fail to meet the supplier responsibilities, including securing permits or insurance, leading to the cancellation of your event.
  • For any purchases made using WVL tokens, as these are considered final and operate under a different set of ecosystem rules.

4. How to Request a Refund

To request a refund, please contact our support team via the contact information on our website within 14 days of the transaction. You must provide the transaction ID, your organization's name, and a clear reason for the refund request. Our team will review your request based on the eligibility criteria and respond within 5-7 business days. Approved refunds will be processed back to the original method of payment.

5. Changes to this Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.